Order Processing
Orders are processed by the seller or checkout provider. Processing times, cut-off times, and dispatch schedules may vary by product availability, destination, and order volume.
Shipping Rates and Delivery Estimates
Shipping fees and estimated delivery windows, if available, are displayed during checkout. The final checkout summary should be reviewed before payment. Delivery estimates are not guarantees and may be affected by carrier operations, weather, customs, or incorrect address details.
Tracking and Address Accuracy
Where tracking is provided, use the tracking details in your order confirmation. Customers are responsible for entering a complete and accurate delivery address. Contact the seller promptly if you notice an address error.
Lost, Delayed, or Damaged Packages
For shipment issues, contact the customer service provider identified in your order confirmation. Keep your order number and tracking information available. Any replacement or refund is subject to the seller’s current order terms.
Questions
For website policy questions, email admin@jointvivecom.com. For an existing purchase, contact the seller using the details on your receipt.